Duo mobile app ios3/16/2024 ![]() ![]() Knowledge Base: Which versions of iOS does Duo Mobile support?Īs always, if you have any questions about this change or need assistance, please contact the IT Help Desk or visit the Duo service page at smu.edu/duo for more information.Knowledge Base: Which versions of Android does Duo Mobile support?.If you have a device that does not support push notifications from Duo, please contact the IT Help Desk about obtaining a YubiKey hardware token for use with Duo for authentication, but as of right now, if you have Duo installed and working on your device, it will continue to work with the service. So, if you have an iPhone 6, Galaxy Note 9, or Google Pixel, you will just need to download a more recent version of your device’s operating system to download any new version of Duo Mobile released after February 9, 2023. ![]() If you have an iPhone 5 or Galaxy Note 8, you will be impacted as you will not be able to download the latest version of Duo Mobile on mobile devices running on Android 8 or 9 or iOS 13, but Duo Push and Duo Mobile-generated passcodes will continue to work on already-installed versions of Duo Mobile and users will continue to be able to authenticate.ĭuo Mobile will continue to be fully supported on iOS 14 or Android 10 or newer. Mobile devices using Android 8 or 9 or iOS 13 will no longer receive Duo Mobile maintenance fixes or security updates. By upgrading to the latest iOS or Android versions, users receive these benefits, plus the advanced security features built-in to the OS. By focusing on newer operating systems, Duo engineering teams continue to build helpful and secure features. Why the change?īoth Apple and Google release new operating systems yearly, and the older OSs on devices are depreciated and stop receiving essential updates. Due to this change, we highly recommend the SMU community upgrades their devices’ operating systems by February 1, 2023. Because of that, changes to the app impact us all, and we want you to be aware that effective February 9, 2023, Duo Mobile will no longer support Android 8, Android 9, and iOS 13. With the ending of support for SMS and Phone Callback verification this year, the Duo Mobile app has become our preferred method of authenticating with our services. If you've tried the suggestions here but can't get Duo Push working or reactivate your device yourself, please contact the TTI Helpdesk to request assistance with reactivation of Duo Mobile for your device.Over the past several years, we have begun to rely heavily on Duo Security for our Two-Factor Authentication. After taking the suggested actions, tap **Run test again* to retry. ![]() If any step fails, you'll receive further troubleshooting suggestions. Next, tap the Get Started button in the "Missing Notifications?" section of the the "Account Details" screen.ĭuo Mobile performs the test. Note: If the device does not have Google Play Services, Duo Push notifications will need to be 'fetched' by leaving and returning to the app in version 4.0.0 and later or swiping down in the app on versions 3.x.x. Enable the Allow from this source setting to allow 'unknown apps' to download. Open the Duo Mobile app on your iOS device and tap the Edit button in the top left of the accounts list screen, then tap the name of the account for you aren't receiving push requests. Tap the File Manager app or Googles Files. Similarly, the issue may be resolved by turning off the WiFi connection on your device and using the cellular data connection Many phones have trouble determining whether to use the WiFi or cellular data channel when checking for push requests, and simply turning the phone to airplane mode and back to normal operating mode again often resolves these sort of issues, if there is a reliable internet connection available. You may have trouble receiving push requests if there are network issues between your phone and our service. ![]()
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